Box Office Policies

Please carefully review these important terms and conditions of sale.

Taxes

HST is not included in published ticket prices and handling charges.

Handling Charges

REMOTE SERVICE CHARGE. Sales at OCMS remote box offices at show venues are subject to a $5 per ticket service charge. This service charge covers our cost to provide mobile wireless box offices at each venue. We offer this premium service as a convenience, so that our customers may acquire tickets up to a few minutes before each event. If you do not wish to pay this service charge, please buy your tickets in advance. You may buy your tickets in advance, by phone (613-234-6306) or at our box office (4 Florence Street Suite 201, corner Bank and Florence), up to one hour before each event during published box office hours.

ONLINE SERVICE CHARGE. Online orders. $2 per ticket. The online service charge covers the cost to fulfill your ticket request when purchasing online.

MAILING FEE. $4 per order. The Mailing Fee includes such services as preparing your order for shipping, paying the postage fee, and transporting your order to Canada Post for delivery.

Refunds

There are no refunds or cancellations. All sales final.

Ticket Exchanges

Concert Series subscribers may exchange unused tickets and pay no ticket exchange fee. Single-ticket buyers pay a $2.50 exchange fee per ticket. You may exchange your tickets for equivalent seating of equal value at any other concert. Please note that “equal value” is the full purchase price of a single ticket, less your subscriber discount. Contact our box office at 613-234-6306 for assistance. If this exchange option does not suit your needs, we provide charitable tax receipts for the value of the ticket or tickets you do not use.

Requests for charitable tax receipts for Chamberfest 2017 must be made before September 30, 2017.

Lost Tickets

If you lose your reserved-seating Concert Series tickets, please contact our box office at 613-234-6306. If your purchase can be verified, we will reprint your tickets for a $2.50 handling fee per ticket. Subscribers may have their entire subscription reprinted ONCE without charge. Tickets are reprinted at our sole discretion. We reserve the right to decline service for any reason.

Reserved Seating

We offer reserved seating for our all of our Concert Series performances. These take place at Dominion-Chalmers United Church, 355 Cooper Street. We sell reserved seating tickets by pew, in sections. There are three sections: A ($52), B ($39), and C ($30). Pricing varies for Sir András Schiff: A ($79), B ($59), and C ($39).

Special Events have general admission seating. That means you show your ticket at the door, enter, and find a seat on a first-come, first-served basis. If you have a Premium General Admission (or Buzz ticket for Lemon Bucket Orkestra), you will have access to a specially marked section. Premium General Admission seats are located toward the front and centre of the venue.

Late Arrivals

If you arrive at a general admission event after all seats have been filled, you will not be admitted into the venue. This policy is in compliance with municipal fire codes. We are not responsible if you arrive late and cannot be seated. If you arrive late to a concert and seats are available, you will be admitted into the closest available seat at a suitable break in the performance. You may move to another seat during intermission. We ask all late-comers to respect other patrons’ enjoyment of the performance.

Accessibility

Our venues provide accessible reserved seating for wheelchairs and scooters. Please reserve an accessible seat with the Ottawa Chamberfest Box Office when you purchase your ticket. You cannot reserve an accessible reserved seat online. Service animals are permitted to stay with their owners. Companions and caregivers can be seated next to the individuals they accompany. These tickets are available on a first-come, first-served basis. Companions and caregivers are entitled to a 50% discount on all single concert tickets. Please call our box office for details.

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