Box Office Policies

Please carefully review these important terms and conditions of sale.


HST is not included in published ticket, service charge, and handling prices.


There are no refunds or cancellations. All sales final.

Ticket Exchanges

Passport Prime and Festival Gala Miniseries subscribers may exchange unused Festival Gala tickets and pay no ticket exchange fee. Single-ticket buyers pay a $2.50 exchange fee per ticket. You may exchange your tickets for equivalent seating of equal value at any other Festival Gala concert. Please note that “equal value” is the full purchase price of a single ticket, less your subscriber discount. Contact our box office at (613) 234-6306 for assistance. If this exchange option does not suit your needs, we provide charitable tax receipts for the value of the ticket or tickets you do not use. Requests for charitable tax receipts must be made before September 30, 2017.

Lost Tickets

If you lose your reserved-seating Festival Gala tickets, please contact our box office at (613) 234-6306. If your purchase can be verified, we will reprint your tickets for a $2.50 handling fee per ticket. Subscribers may have their entire subscription reprinted ONCE without charge. Tickets are reprinted at our sole discretion. We reserve the right to decline service for any reason.

3-Day Passes

When you buy a 3-day pass, you will receive three (3) vouchers. These are not tickets; they will not admit you to events at the 2017 festival. At the first event you attend, present one (1) of your vouchers at the event’s clearly-marked Will Call booth. We will give you a self-expiring pass that admits you to all of that day’s events (Festival Galas and New Canadian Global Music Orchestra not included). At the end of your day, the pass automatically voids and can no longer be used. Do this for each of the three festival days you choose.

Reserved Seating

We offer reserved seating only for our Festival Gala concerts. These take place at Dominion-Chalmers United Church, 355 Cooper Street. We sell reserved seating tickets by pew, in sections. There are three sections: A ($49), B ($37), and C ($30).

Tickets are also required for the National Youth Orchestra of Canada and for New Canadian Global Music Orchestra.

All other concerts are general admission seating. That means you show your passport or ticket at the door, enter, and find a seat on a first-come, first-served basis.

Front-of-Line Admission

All seating at general admission concerts is on a first-come, first-served basis, and we cannot guarantee seating. Front-of-line admission is a benefit at general admission concerts that we include with Passport Prime and single-concert tickets. We advise patrons with Passport Prime and single-concert tickets to arrive at least 15 minutes before doors open to the public. Each venue has a section of seats reserved for Passport Prime passholders. If these seats are not full 15 minutes before curtain, we release them.

Front-of-line admission is not included with Passport Two, Passport, 3-Day, or PixSix. Passport Prime passholders and patrons with single concert tickets enter first. Patrons with Passport Two, Passport, 3-Day, or PixSix tickets enter when front-of-line admission is complete.

Late Arrivals

If you arrive at a general admission event after all seats have been filled, you will not be admitted into the venue. This policy is in compliance with municipal fire codes. We are not responsible if you arrive late and cannot be seated. If you arrive late to a concert and seats are available, you will be admitted into the closest available seat at a suitable break in the performance. You may move to another seat during intermission. We ask all late-comers to respect other patrons’ enjoyment of the performance.

Handling Charges

REMOTE SERVICE CHARGE. Sales at OCMS remote box offices at show venues are subject to a $5 per ticket, miniseries, or passport service charge. This service charge covers our cost to provide mobile wireless box offices at each venue. We offer this premium service as a convenience, so that our customers may acquire tickets up to a few minutes before each event. If you do not wish to pay this service charge, please buy your tickets in advance. You may buy your tickets in advance, by phone (613-234-6306) or at our box office (4 Florence Street Suite 201, corner Bank and Florence), up to one hour before each event during published box office hours.

ONLINE SERVICE CHARGE. Online orders. $2 per ticket. The online service sharge covers the cost to fulfill your ticket request when purchasing online.

MAILING FEE. $4 per order. The Mailing Fee includes such services as preparing your order for shipping, paying the postage fee, and transporting your order to Canada Post for delivery.


Our venues provide accessible reserved seating for wheelchairs and scooters. Please reserve an accessible seat with the Ottawa Chamberfest Box Office when you purchase your ticket. You cannot reserve an accessible reserved seat online. Service animals are permitted to stay with their owners throughout festival events.Companions and caregivers can be seated next to the individuals they accompany. These tickets are available on a first-come, first-served basis. Companions and caregivers are entitled to a 50% discount on all tickets and passes. Please call our box office for details.

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